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What would you like to know about our practice? To get you
started in learning about us, we've listed below the answers
to some of the questions that we most frequently receive. Please
don't hesitate to call us if you have a different question
or if you'd like any more information on an additional topic.
How does the doctor keep up to date
on all of the current techniques and materials?
Dr. Gonzalez believes very strongly in the value and importance of continuing education, so he takes many hours of courses in comprehensive care, cosmetic dentistry and implant dentistry each year. We understand that it is essential to keep up with current trends in dentistry to keep our customers satisfied with their dental treatments.
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Do you accept referrals?
We absolutely accept referrals form our patients and appreciate your trust in us. We find that our happiest patients are often referred from other happy patients.
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Do you accept my insurance plan?
We do accept most insurance programs. Jennifer or Anna at the front desk will be happy to work with you to determine your coverages and to answer any questions you may have.
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Will I be charged if I need to cancel an appointment?
Dr. Gonzalez has a very busy practice, and when you make an appointment we reserve that time just for you. If you have to cancel, we do ask that you give us at least two days notice so that we can accommodate another patient who is waiting to be seen. If you do not give us sufficient notice, we will charge you for the appointment.
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What different payment options do you provide?
There are a variety of payment options for the dental treatment you receive in our office. If you are covered by insurance, we will work with you to help you get whatever benefits you are entitled to. For any treatments not covered by insurance, we offer payment plans through third-party financing companies. Some of these have no-interest payment options available.
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What precautions do you take to ensure patient safety?
We take patient safety very seriously, and use all available means to ensure your safety in our office. We have a state-of-the art sterilization center for our dental tools, and we are diligent in keeping our office clean and in using all safety equipment and procedures.
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What makes you different from any other dental practice I can visit?
We believe that the distinguishing features of our practice are our customer service and the quality of our dental care. We will do everything possible to make sure that you are satisfied with your treatment and with the results that we achieve.
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My gums bleed after I brush. Is this something to be concerned about?
Yes. It is not normal to have bleeding gums. Even if you've been brushing and flossing regularly, you may have periodontal disease. Please call our West Hartford dental offce to make an appointment. Trisha, Maurie and Irena, the hygienists in our office, are highly trained and skilled in providing gum therapy.
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I want my front teeth to look better, but I do not want to wear braces. What would you recommend?
There are a variety of ways that we can change the appearance of your front teeth without braces, including veneers, bonding or recontouring of your teeth. We invite you to come into our office for an examination to discuss which option would be best for your particular situation.
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I really do not like visiting the dentist, is there anything you can do to help me relax?
We offer sedation dentistry, which helps many fearful people get the dental treatment that they want and need. Many patients have told us, however, that the relaxed and friendly atmosphere of our office has been all that it takes to help them overcome their dental anxieties.
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